Terms and Conditions

Return/ Exchange Policy:

 

Can I Exchange an Order?

Unfortunately Exchanges cannot be honored due to hygiene guide lines. If a product is damaged please send us 8 to 10 pictures of the damaged goods to info@statuesquehair.com. The pictures will be reviewed by our damages department and you will be notified within 4 to 5 days later. If you do not receive a response within 4 to 5 days please call us at 855-755-5556 and someone will address your claim as soon as possible.

Products must not show any intentional damaging

Hair weaves are Statuesque Hair’s prime products. If the products have been removed from the packaging and seem to be tampered example: (WORN, CUT, COLORED, DYED, BRUSHED, COMBED, UNRAVELED, ALTERED OR ANY INTENTIONAL DAMAGES) we will not be able to issue a site wide credit. We are committed to supplying products of the utmost quality to all our clients.

Credit claims must be reported within 7 calendar days of receipt.

How to report your claim

Please contact us at to info@statuesquehair.com within 7 calendar days from the date of receipt of your order.
A representative will contact you 4 to 5 days after the claim has been reported to let you know if the credit will be issued or not.
Claims must include in the email:

  • Name
  • address
  • phone number
  • email address
  • invoice number
  • description of the damaged product
  • 8 to 10 pictures of the damaged product
  • please make sure that the pictures are taken in bright, clear lighting to reduce the chance of your claim being denied.

No Refunds

Unfortunately we cannot issue refunds. Due to the fact that we do not ask for the damaged merchandise to be returned we only issue credits to cover the loss. Refunds may be issued only in an extreme circumstance.

How do I ship items to a different address?

During our checkout process, please specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to address.

Order Processing

Statuesque Hair processes orders within 3-7 business days upon day of order.  Orders are not processed on weekends and holidays.

Shipping Policy

Once order is processed, it takes approximately 2-5 business days to be delivered excluding holidays.  All orders in the United States will be shipped via USPS. International orders usually takes up to 10 days to be delivered via FED-EX or UPS.  Statuesque Hair has the right to change delivery method specified on this website at any time.  Shipping cost must be paid at the time of check out.        Statuesque Hair is not responsible for delayed delivery by shipping service provider.  Statuesque Hair is not responsible for missing, stolen or damaged packages caused by shipping provider

Please be aware that we provide tracking information by email ONLY and only to the email address that was provided to place your order. We will email you with the tracking number so you can track the process of your delivery through a third party.

Shipping Cost and Tax

Freight is calculated according to the actual weight of the customer’s total shipment.

 

Delivery Cost and Procedure

Prices may vary for delivery depending on distance, time, and the level of the extenuating circumstances.

Taxes and other charges

Statuesque Hair does not add any taxes, VAT, or other hidden charges. Buyers pay what they see when they activate the cart and again when they finish on the checkout screen.
In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately, we do not know all the rules, regulations, customs, traditions, practices, loopholes, schemes, paperwork, codes, laws or rulings of every single country. We base our tax scale according to the NY state tax law.

Payment Terms

We accept most major credit cards.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What information do we collect? We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. How Is My Information Used? Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

– Security and Storage Only your order data billing, shipping and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

– Cookies and Browser Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Statuesque Hair Terms and Agreements

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Statuesque Hair. The collective work includes works that are licensed to Statuesque Hair ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Statuesque Hair or purchasing Statuesque Hair products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Statuesque Hair.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Statuesque Hair disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Statuesque Hair does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Statuesque Hair does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Statuesque Hair shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Statuesque Hair has been advised of the possibility of such damages.

Typographical Errors

In the event that a Statuesque Hair product is mistakenly listed at an incorrect price, Statuesque Hair reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Statuesque Hair reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Statuesque Hair shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Statuesque Hair without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Statuesque Hair may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to Statuesque Hair

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.

You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Statuesque Hair products) shall be in the state or federal courts located in Suffolk County, New York. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Statuesque Hair products) must be commenced within one (1) year after the claim or cause of action arises.

Statuesque Hair’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

Statuesque Hair may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Statuesque Hair or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Statuesque Hair does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Statuesque Hair is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, Statuesque Hair reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Statuesque Hair in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Statuesque Hair, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Statuesque Hair may link to sites operated by third parties. However, even if the third party is affiliated with Statuesque Hair Statuesque Hair has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Statuesque Hair These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Statuesque Hair seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

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